Account Management
"Save Time and Ensure Daily Success with Your Embanet Account Manager"
Once your courses are launched and you are out of project management, you are introduced to an Embanet Account Manager. All of Embanet's Account Managers are part of the Embanet Client Success Department, which has one goal in mind – to ensure your complete online success through daily and weekly interactions.
Your Embanet Account Manager has both the technical and administrative background to save you time and effort, while at the same time, ensuring the overall success of your online program. An Embanet Account Manager offers the following value-added services:
Daily and Weekly Communication
Your Embanet Account Manager will have regular daily and weekly communication with you saving you time and effort. Based on continuous feedback from Embanet's Help Desk as well as our other departments, your Embanet Account Manager provides you with valuable insights to help take your online program to the next level.
Administrative Assistance
Before launching your next set of courses and after the completion of courses, your Embanet Account Manager will provide tips and techniques to save time in the management of courses and accounts for learners and instructors. Through Embanet's assistance many clients have been able to leverage our resources in the administrative area and avoid the costly and time-consuming task of hiring additional administrative staff.
Strategize for Success
On a weekly basis your Embanet Account Manager scans your help desk enquiries from instructors, learners and staff to find trends or small problems. Upon noticing issues you are immediately contacted to identify the issue and provide a solution. Your Embanet Account Manager also scans changes in technology or the market place that may affect your online programs to bring to your attention and discuss strategies to ensure your continued success.
One Point of Contact
Whether you have a technology, course, enrollment, service or general question your Embanet Account Manager is your one source.. Your Embanet Account Manager adds value to the Embanet experience by saving you time and effort and acting as your concierge at Embanet.
