News Release
Press Release March 30, 2006
Embanet Full Service Retention Support Boost Institutions' Retention Rates and Return on Investment
Toronto, March 30, 2006 – For over a decade Embanet’s 24/7/365 Retention Desk has been assisting institutions achieve higher retention and return on investment by providing online learners and institutions a total support package to achieve high level of success.
Embanet’s Retention Desk team is staffed with only Level 3 trained experts. What this means is that when a student calls the retention desk, all problems are resolved by the help desk staff that takes the call. We offer the industry’s top class 24-hour, 7-day per week, 365-day per year LIVE support who are not only trained in platform technology, but also in soft skills and have the ability to trouble shoot third party hardware and software.
“We have changed the whole perception about the support desk solution”, says Jeffrey E. Feldberg, Chairman of Embanet Corporation. “Institutions who are using our services realize what a difference our retention specialists are making to their business. Embanet’s 24/7/365 student and faculty support has consistently proven to be the single most important element in ensuring higher and quicker return on investment.”
Embanet Online Group Retention desk specialists go through intensive training with one key objective - to keep students in their courses and programs. The retention specialists specialize in student retention and offer the fastest and most effective method of building a successful online program with high return on investment.
“Most institutions overlook the importance of student support in the highly service oriented online industry”, says Waleuska L. Lazo, CEO of Embanet Corporation. “With the level of service we offer, Embanet’s Retention Services have become the bench-mark in the industry. Our retention specialists are the experts in resolving problems and issues in a most effective and timely manner – and we are proud of them.”
With the continuous evolution of the online industry, the Retention Desk is one of the most effective solutions to increase online student retention and completion rates. Embanet’s help desk services are continuously evolving with the industry and that is the reason why we have the highest success rates in the industry.
About Embanet Corporation
Embanet is the leading provider of fully hosted and supported e-Learning solutions to educational institutions. Embanet's Tier 1 Data Center, 24/7/365 LIVE technical support and course development help achieve high online retention and completion rates. Embanet offers the industry's only "e-Learning Insurance™" to safeguard your investment from changing technologies through the total integration of seven leading and non-proprietary learning platforms. For more information, please visit www.embanet.com/newsalert.