Present Job Openings
- Inside Sales/Admissions Advisor
- Copywriter/Editor
- Developer
- Product Marketing Manager
- Program Coordinators
- Retention Desk Analyst
- Web Graphics Designer
Interested candidates should submit their application:
On-Line: www.embanet.com
Fax: 1-416-494-3935
Email: tanika@embanet.com
Inside Sales/Admissions Advisor
Job description:
An Inside Sales/Admissions Advisor is responsible for enrolling students into graduate degree programs for working professionals for prestigious US universities. This is accomplished by receiving in-bound information calls, but primarily making out-bound warm sales calls (no cold calling) to prospective students who have requested information after responding to internal, targeted marketing campaigns.
Main Duties:
- Informing prospective students of a specific program's admission requirements, delivery methods, and course structure in order to successfully meet/exceed enrollment targets.
- Sell the program's benefits to potential students by completing a full needs analysis which includes qualifying that the student meets the application criteria for admissions and handling the prospective students' objections.
- Maintain the accuracy and integrity of our CRM database with full and proper documentation.
- Provide timely follow-up with prospective students/applicants.
- Take ownership of and meet enrollment targets both as an individual and team.
- Provide quality and professional written and verbal communication.
- Meet/exceed productivity expectations.
- Work standardized shifts as per individual program need, between the hours of 9am and 9pm (there will be exceptions to this where required by the program). The standard shift start at 9am and the second shift starts at 12:30.
- Be an active, independent and continuous learner.
- Participate in and provide feedback during meetings and to your supervisor to address sales tactics, best practices and strategies.
- Liaise with universities' admissions personnel for program requirements/updates/information.
Qualifications:
- A natural, polished sales attitude and a knack for influencing (to be assessed via a role play)
- Excellent verbal and written communication skills a MUST HAVE
- Excellent organizational and interpersonal skills
- Excellent PC skills including Excel and Sales Database use (knowledge of SalesLogix a plus)
- Undergraduate degree preferred (required for some positions)
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Copywriter/Editor
Job description:
The candidate must work in a creative partnership with a marketing manager to conceive, develop and produce effective marketing pieces. This involves writing 'copy', i.e. coming up with the original catch phrases, and slogans. It also includes writing all the wording in any type of piece such as: direct mail, banners, email, posters, press, leaflets, brochures, websites etc.
Typical work activities:
- meeting with the marketing management team to discuss client requirements and background to the product;
- working in a close-knit creative partnership with marketing to generate workable concepts and ideas;
- writing clear, persuasive and original copy;
- submitting ideas and discussing progress with the creative director;
- amending and revising campaigns according to feedback from the creative director or clients;
- working on several campaigns at once, under pressure and to tight deadlines;
- carefully proofreading copy to check spelling and grammar;
- overseeing campaigns through the production stage to final completion;
- keeping up to date with popular culture and trends;
Requirements:
- A degree or diploma in English, journalism, communications or a related field
- At least two year's experience as a copywriter (including experience with interactive media and direct marketing)
- Self-motivated with a keen enthusiasm
- Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects, with diverse audiences and concisely communicate complex or demanding subject matter
- Ability to multitask and meet tight deadlines
- Detail oriented
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Developer
Job description:
Working with the Solutions and IT department, the incumbent will be delivering programming and software solutions to the entire company. The candidate must be able to work under pressure and with deadlines and be very team and goal oriented. Must also be technically creative and an out of the box thinker, with average English communication skills.
Responsibilities:
- Work with various company departments to identify programming needs.
- Translate programming needs into work plan.
- Create a Statement of Work (SOW) and get sign-off from department.
- Complete programming and testing.
Qualifications:
- MS SQL (queries, triggers, stored procedures)
- Visual Basic, Crystal Reports, Cold Fusion, PHP, ASP, SUSSI Linux
- PERL is an asset
- Good English communication skills oral and written
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Product Marketing Manager
Job description:
This key marketing position has ownership of the strategic development, implementation and tracking of educational programs' marketing. This position develops, and executes all elements of the marketing program, including setting the organization's student acquisition strategies, execution and analysis of all lead generation marketing campaigns, and achieving the student lead generation goals.
Requirements:
- 3+ years of experience in marketing, including experience creating direct marketing campaigns.
- Exceptionally bright and creative individual with demonstrated experience in all aspects of marketing and can produce results driven marketing campaigns, including online and offline advertising, direct mail, tradeshows, and print.
- Strong analytical skills, particularly as it relates to direct response reporting and analysis
- Outstanding leadership, project management, and communication (verbal and written) skills are a must.
- A bachelor's degree in marketing, public relations or a related field is required.
Expectations:
- Market Research:
- Research potential online degree programs, analyzing market conditions and competition.
- Ascertains accessible audience(s)
- Determine the size and scope of the particular audience.
- Develops compelling drivers based on the needs of a particular student or client.
- Campaign Strategy
- Create compelling direct response messages designed to drive lead generation campaigns
- Outline use of print (magazine, industry publications), direct mail, email, trade shows and other outlets to promote program
- Outline web site strategy for promotion and marketing
- Creates direct response messages to various marketing segments.
- Media Purchasing:
- List ordering and management
- Media buying for print, web ads, etc.
- Creative:
- Work with graphic designers to create print, and web based communication
- Perform copywriting or work with freelance copywriters to produce lead generation marketing materials.
- Manage the production process with printers, and direct mail vendors.
Outomes:
- Effectiveness:
- Campaigns producing 1.5 to 5 percent response rates for students marketing campaigns and sales lead generation campaigns
- Minimum lead counts necessary to produce required enrollments
- Efficiency:
- Achieve results within budget
- Deliverables:
- Plan of Action
- Template or process that will be followed on every campaign
- Strategy summary for each campaign - due at the beginning of each campaign
- Comparative Analysis
- Compares results of current campaign to previous campaigns in the same program line; term over term results - due at the beginning of each campaign
- Marketing management report - Due weekly
- Production Management Outline
- Expectations:
- Production Schedule for each program
- Create graphic vision of campaign strategy
- Oversee freelance personnel
- Monitor approval process
- Oversee print production
- Oversee mailing process
- Manage database for tracking of responses
- Deadlines for each campaign met
- Approvals documented
- Promotional expense reconciled against budget
- Deliverables:
- Production schedule for new campaign
- Due at beginning of campaign
- Marketing Campaign Summary
- Responses to each campaign
- Due throughout current program
- Progress Summary
- Summary of all ongoing campaigns and the status of each milestone
- Due daily or weekly as activity dictates
- Campaign Cost Breakdown Summary
- Tracks complete costs of Lead generation materials
- Tracks printing costs of Response Package materials
- Interval due at the end of production on lead generation
- Final due at the end of campaign
- Historical Campaign Files
- Complete campaign files containing
- Campaign strategy summary
- List order information
- Lead generation drafts and final
- All necessary internal and external approvals
- Production Schedule
- Cost Summary
- Copies of invoices for hard costs such as lists, printing, mailing, and postage
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Program Coordinator
Basic Functions:
The mission of your employment with Embanet can be summarized in 4 IMPORTANT functions that incorporate a variety of daily, weekly and monthly actives:
- Retention of online learners - through constant relationship building.
- Innovator - making the impossible possible for your online learners.
- Virtual Concierge - assist students with program inquiries and providing exceptional
- Problem Solver - balancing student, partner and business expectations.
Tasks:
- Coordinate admissions and registration according to established guidelines and notify students accordingly.
- Duplicate and distribute all course materials to students.
- Address all non-academic operational issues, policies, problems and procedures associated with the program.
- Assign students to Facilitators and provide students with orientation package.
- Ensure that Lead instructors have access to all sections of their developed courses.
- Coordinate textbooks with BU bookstore and make sure info on textbooks is programmed into our website.
- Monitor quality assurance controls, student evaluations and analysis, and reporting system.
- Respond to students on issues related to the administration of the program in a timely manner.
- Recruit Facilitators and document contract agreements.
- Manage compensation of Facilitators.
- Schedule necessary training for facilitators and lead instructors.
- Distribute course materials and handbooks to new facilitator/instructor.
- Learning new software that would be used for data management and course management aspects.
- Writing weekly reports of your activities to management.
- Proactively bringing issues to management’s attention for immediate resolution.
Qualified candidates should have:
- University degree
- Minimum of 2 years experience in customer service and/or inside sales
- Computer knowledge
- Versed in MSOffice, Internet Explorer/Netscape, MS Outlook and Adobe Acrobat.
- Working experience in a vocational or academic organization is an asset.
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Retention Desk Analyst
Job description:
Embanet Corporation is seeking English speaking and BI-LINGUAL Spanish/English Retention Desk Analysts with at least 2+ years experience working in a fast-paced Technical Support environment.
Skills and Experience:
- 2+ years experience with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP.
- 2+ years experience with the Internet and Internet based applications.
- Must be self-motivated and able to work in a team environment.
- Must be able to multitask in a stressful office environment.
- Aptitude for training end-users on software applications.
- Attitude of confidence and caring.
- Strong on the soft skills.
- Strong attention to detail.
- Macintosh experience is an asset.
- Experience in programming is an asset.
Key Responsibilities:
Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.
- Gain a high skill level and working knowledge of all Embanet Corporation supported learning management systems.
- Provide internal support to other Embanet family members and assist in the development of all team members.
- Write technical related documents such as FAQ's and knowledgebase information etc.
- Embanet operates on a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, weekends and nights.
- To serve our US Clients, the successful candidate will work on some Canadian holidays have days off for US holidays.
- Develop and implement process improvements to enhance productivity and work flow.
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
Web Graphics Designer
General Description:
We are seeking a Web/Graphics Designer with a creative mind and experience working in a fast-paced environment. This individual considers him or herself as a self-starter, confident, can work under minimum or no supervision, and is looking for a position where he or she can really make a difference.
Main Duties:
- Graphic Designer:
- Work directly on design projects through conception, creation and production
- Immediate focus for this position will require the individual to develop creative executions and initiatives to meet clients objectives
- Creating print quality marketing and documentation graphics
- Perform special projects as needed
- Web Designer:
- Work with marketing team to produce exceptional interactive media that meets and/or exceeds project expectations and delivers lead-generation goals
- Create and produce designs with compelling concepts, break-through layouts, effective functionality, and intuitive usability that lead to solid conversion rates for our clients
- Have a working knowledge of how designs integrate with back-end technology
- Required skills/ Qualification:
- University /College Degree or equivalent in Graphic Design or Advertising
- 2-3 years of related work experience
- Ability to multi task, work well under pressure in a fast paced and team environment
- Must possess artistic ability and creative thinking for designing eye-catching and effective graphics
- Proven knowledge and experience in the creation of print documentation graphics
- Expert knowledge of GRAPHIC'S SOFTWARE on both MAC & PC - Quark, Illustrator, Photoshop, Corel Draw, Acrobat, JavaScript, Action Script, Flash, HTML
Interested and qualified candidates are invited to submit their resume with a cover letter outlining why their candidacy should be considered to tanika@embanet.com. No telephone calls please. Only those who meet the positions' criteria will be contacted.
